Module3.2 Listening 3
Match the following expressions to stages 1-7 in exercise 2. Write the number of the correct stage next to each expression.將下列表達式與練習2中的第1-7階段相匹配。在每個表達式旁邊寫上正確的階段的編號。
1 say who the message is for
2 say who you are
3 give the reason for calling
4 spell any difficult words
5 request a return call
6 leave your contact details
7 say when you will be available
0 Hello, this is a message for… 1
A It's… 2
B You can email me at r dot… 6
C The reason I'm calling is that… 3
D It's with regard to… 3
E This is… 2
F So that's M as in Madrid… 4
G You can get me any time between… 7
H Could you call me back? 5
I It's P for Paris… 4
J Call me on 0207…. 6
K I'll be in the office tomorrow. 7
L I'd be very grateful if you'd return my call… 5
Module3.2 Writing 1
Read what people say in 1-9 and write messages. Use words from the spoken message.讀1-9上人們說的話，然后寫信息。使用口頭信息中的詞語。
0. 'Hello. This is Michael James speaking and this is a message for Lelia.'
Michael James called for Lelia. (4 words)
1. 'I'd be grateful if you could return this call on my home number.'
Call him back on his home number. (4 words)
2. 'I am calling to inform you that the next meeting is on he 23rd.'
Please note that the next meeting is on the 23rd. (8 words)
3. 'Would you mind checking and letting me know the final dates?'
Please confirm the final dates. (3 words)
4. 'I just wanted to say that I'm sorry for any confusion.'
He apologized for any confusion. (3 words)
5. 'The client is asking if it would be possible to put the meeting back.'
He called about postponing the meeting. (2 words)
6. 'If you have any further questions, don't hesitate to call me.'
Feel free to call him. (2 words)
7. 'I was hoping we could bring the interviews forward. Is that possible for you?'
Are you able to bring the interviews forward? (4 words)
8. 'Can you let me know if you are available to join us later?'
Let her know if you can join us / them later. (3 words)
9．'I'am telephoning with regard to order number 01-X33. I am not happy about it, I'am afraid.'
She's complaining about order number 01-X33. (3 words)
Module3.2 Writing 2
Listen to the five calls from exercise 1 on page 30 again.Take notes and write brief and clear messages.再聽一遍30頁練習1中的5個電話。做筆記，寫下簡短而清晰的信息。
Answer
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Please email Ralph details of next month's seminars at r.hensher@henckel.de.
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Maria Monblot wants to attend next month's business breakfast meeting not this month's. Confirm this with her on 768 4556.
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Please call Jochen Anderson about the schedule for the 25th between two and five o'clock. He wants to change the time and length of his workshop.
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Please call Jochen Anderson on behalf of Vanessa about the schedule on the 25th.
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Bryan in security confirmed the opening arrangements for Sunday. Call him on 07786 678 8890 if there is anything else.
Call 1: Hi, Vanessa. It's Ralph again. Sorry, I forgot to ask earlier if you can send me details of next month's seminars. I've got two people who really need some help with spreadsheets and accounting software. I remember you said that you had some computer courses planned. Anyway, send me details on those and anything else you have coming up. Thanks oh, you can email it to me if that's easier. It's R for Ralph. Dot. Hensher. At Henckel. That's H-E-N-C-K-E-L dot D-E. Thanks. Bye.
你好，瓦內薩。這是拉爾夫。對不起，我忘了提前問一下你是否可以把下個月研討會的詳細情況發給我。我有兩個人真的需要一些電子表格和會計軟件的幫助。我記得你說過你已經計划了一些計算機課程。不管怎樣，把那些和你想到的其他事情的細節發給我。謝謝，如果方便的話你可以發郵件給我。是拉爾夫的名字。點。Hensher。在亨克爾。就是H-E-N-C-K-E-L·D-E。謝謝。再見。
Call 2: Hello. My name is Maria Monblot. The reason I'm calling is that I have a booking for next week's business breakfast meeting. I'm afraid I won't be able to attend but I would like to come to next month's instead. I assume it is on the last Wednesday of the month as usual. Please confirm this. You've already got my number but just in case, it's 768 4556.
你好。我叫Maria Monblot。我打電話來的原因是我預訂了下周的商務早餐會。我恐怕不能參加，但我想下個月來參加。我想和往常一樣是在這個月的最后一個星期三。請確認這一點。你已經有了我的電話號碼，但以防萬一，號碼是768 4556。
Call 3: Hello. This is Jochen Anderson. I am booked in to run the seminar on design on the 25th. I've just received the schedule for the day and it appears that I am speaking at nine thirty. That isn't what I agreed with you. We said I would be at eleven and that I would have ninety minutes not one hour. You've also described it as a talk but I'm giving a workshop. Please get back to me about this as soon as possible. I'll be in my office between two and five o'clock.
你好。我是約亨·安德森。我預定在25號參加設計研討會。我剛收到今天的日程安排，看來我是在9點半講話。那不是我同意你的。我們說我會在11點，我有90分鍾，而不是一個小時。你也把它描述成一個演講，但我在開一個研討會。請盡快給我答復。2點到5點之間我在辦公室。
Call 4: Hi, Vanessa. It's Kristen, just to let you know that Jochen Anderson is trying to get hold of you. He left a message on my home number to say he isn't happy about the schedule for the 25th. I haven't got the details with me so I can't help really. I'm sorry, but can you call him back? He only needs the time changing and something about the title. I'm sure one of the other speakers won't mind changing. You know what he's like. See you tomorrow.
嗨,凡妮莎。我是克里斯汀，只是想讓你知道約亨·安德森想找你。他在我家的電話上留言說他對25號的日程安排不滿意。我還沒有拿到詳細的資料，所以我實在幫不上忙。對不起，你能給他回個電話嗎?他只需要改變時間和一些關於標題的東西。我相信其他演講者不會介意改變。你知道他是什么樣的人。明天見。
Call 5: Hello. This is Bryan in security. I'm returning your call about having the building open on Sunday. I'm just calling to say that's fine. I'll be here at midday anyway so it'll be OK for three o'clock. If there's anything else, you can call me any time on my mobile. It's 07786 678 8890.
你好。我是保安布萊恩。我給你回電話，關於星期天大樓開放的事。我打電話只是想說沒關系。不管怎樣，我中午都會在這里，所以3點鍾就可以了。如果還有別的事，你可以隨時打電話給我。是07786 678 8890。
Module3.2 Writing 3
Vanessa receives a call from Jochen Anderson. Listen and take notes on any important:
瓦內薩接到約亨·安德森的電話。聽錄音並做筆記:
Answer
* Dates The event is on the 25th.
* Times The schedule says Jochen is speaking at 9.30pm but he's supposed to speak at 11am. He'd actually prefer to speak at 2pm.
* Numbers His mobile is 0778 890 8895.
Listen again. What phrases does Vanessa use for:再聽一遍。凡妮莎用什么短語表達:
Checking and clarifying details? Let me check.So that's…/ I see./ let me read that back to you.
Confirming actions? I'll have to check…then call you back./ I'll call back in an hour.
Requesting further information? Could you give me your…?
Vanessa: Hello,Business Circle Conferencing.
Jochen: Hello. Can I speak to Kirsten, please?
Vanessa: I'm sorry, she's not here today. My name's Vanessa. Can I help you?
Jochen: This is Jochen Anderson.
Vanessa: Oh, hello, Mr Anderson. Kirsten said you phoned and I tried calling you at your office.
Jochen: Well, I'm on my mobile. Anyway, it's about the schedule for the training event. It isn't what we agreed.
Vanessa: Sorry,let me check. So that's the event on the 25th.
Jochen: That's right. And it says I'm speaking at nine thirty.
Vanessa: And you're supposed to be speaking at eleven. Yes, well I'm sure we can change it.
Jochen: Yes, but actually I think the afternoon would be better. After lunch. Can I speak at two PM ? Then I can arrive in the morning.
Vanessa: I see. So that's two in the afternoon. I'll have to check with another presenter and then call you back. Could you give me your mobile number?
Jochen:Certainly. It's 0778 890 8895
Vanessa:Let me read that back to you. 0778 890 8895
Jochen:That's right.
Vanessa:I'll call you back in about an hour.
Jochen: Good. thank you.
Module3.2 Writing 4
Work in pairs.
Student A:
Your name is Andrzej Welanetz. You telephone Kirsten at Business Circle Conferencing. Request details of the next course on telephone skills and ask them to be sent by email (give your email address). Confirm that you will want to send five members of your staff on this course and find out what discounts can be given on group bookings.
你的名字是Andrzej Welanetz。你打電話給商務圈會議的柯爾斯頓。要求下一門電話技巧課程的詳細信息，並要求通過電子郵件發送(給出您的電子郵件地址)。確認你要派五名員工參加這門課程，並了解團體預訂可以享受多少折扣。
Student B:
You work for Business Circle Conferencing. Someone calls to speaks to your colleague Kristen but she has taken the day off today. Take a message using the form below.
你的工作是商務會議。有人打電話給你的同事克里斯汀，但她今天請了一天假。
Answer
To: Kristen
Caller: Andrzej Welanetz
Message: Please email details of the next telephone skills course to (email address). He's sending five people so also include details of discounts on group bookings
Module3.2 Writing 5
Now make another similar call.
Student A:
You work for Business Circle Conferencing. Someone calls to speak to your colleague Vanessa but she is in a meeting. Take a message using the form above.
你的工作是商務會議。有人打電話給你的同事瓦內薩，但她正在開會。
Student B:
Your name is Sergiusz Parteka. You telephone Vanessa at Business Circle Conferencing. Postpone your booking for the seminar on online businesses next Tuesday (the 13th) and apologize for the cancellation. Request details of the dates for the next similar seminars after the 13th and find out if the money for the seminar is refunded.
你的名字是Sergiusz Parteka。你打電話給商務圈會議的凡妮莎。推遲預定下周二(13日)的網上商務研討會，並為取消而道歉。請提供13號之后下一次類似研討會的詳細日期，並查明是否退還了研討會的費用。
Answer
To: Vanessa
Caller: Sergiusz Parteka
Message: He's sorry but he's postponing his booking for the seminar on the 13th. Please send dates for the next seminar and explain if the course fee can be refunded.