Module 4.2 Reading
Read tips 1 – 7 below on how to delegate. Write in the missing headings A – G.
A. Tailor work to the individual 根據個人特長分配工作
B. Be positive 給予肯定
C. Give incentives 給予鼓勵
D. Define the expectations and objectives 明確期望和目標
E. Delegate complete tasks 移交整體項目
F. Let go 放手放權
G. Avoid misunderstanding 避免誤解
How to delegate
New managers often find it difficult to delegate the tasks they used to do. But getting others to do what you did so well is a key to good management.
新上任的經理們經常發現很難把他們以前做過的工作委派出去。但是讓別人做你做得很好的事情是一個好的管理的關鍵。
1 A It should be challenging and make use of their specific skills-skills that you may not have.
它應該是具有挑戰性的，並利用他們的特定技能——你可能沒有的技能。
2 E This is much more satisfying for the person delegated to than bits and pieces. If people feel they have ownership of a whole manageable project, they will usually rise to the challenge.
對於被委派的人來說，這比零零碎碎的工作更令人滿意。如果人們覺得他們擁有整個可管理項目的所有權，他們通常會接受挑戰。
3 C Don’t start by saying “I know you’re really busy and don’t have time for this, but…” Explain why the job is important and why you have chosen them. Also explain what the rewards are –possibly financial or psychological.
不要一開始就說:“我知道你真的很忙，沒有時間做這件事，但是……”。解釋為什么這份工作很重要，為什么你選擇了它。還要解釋獎勵是什么——可能是經濟上的，也可能是心理上的。
4 D Specify what results are needed, the deadline, and how often the employee should update you.詳細說明需要什么結果，最后期限，以及員工應該多久向你匯報一次。
5 G After you have briefed the person, ask them to explain back to you what they’re going to do to ensure the instructions are clear.
在你向那個人簡要說明之后，讓他們向你解釋他們要做什么來確保說明是清楚的。
6 F Don’t check up on them. Make yourself available to answer questions but allow them space to work on their own.
不要檢查他們。讓自己有時間回答問題，但要給他們獨立工作的空間。
7 B Give lots of praise, helpful feedback and constructive criticism. It boosts confidence and saves time next time.
給予大量的贊揚、有益的反饋和建設性的批評。它可以增強信心，節省時間。
Module 4.2 Listening 1
Listen to a manager talking to a member of his department . Which of tips 1-7 for delegating doesn’t he follow?
聽一位經理和他部門的一位成員談話。下面1-7個委派技巧中，他沒有遵循哪一個?
1.Tailor work to the individual 根據個人特長分配工作
2.Delegate complete tasks 給予肯定
3.Give incentives 給予鼓勵
4.Define the expections and objectives 明確期望和目標
5.Avoid misunderstanding 移交整體項目
6.Let go 放手放權
7.Be posotive 避免誤解
Answer:
The manager clearly doesn’t follow:
1. The manager says, “I don’t want to give you anything too difficult .” so it isn’t challenging.
3. He starts by saying, “I know you’re really busy but…”
5.He doesn’t ask the employee to explain the instructions back to him.
6. He won’t be available to answer questions.
Manager: Hi, Harry. Sorry to bother you but I’m so busy. Could you help me? I know you’re busy too but I have a meeting with the managing director tomorrow and I don’t have time to do the schedules for next week. I know you did them last time I was off sick so thought you could do them again. I don’t want to give you anything too difficult, do I? So if I give you this… Sorry, I haven’t had time to sort through it but you’ll work it out. OK, great. Sorry, must go. If you have any questions… err, ask Mary. I think she did the schedules last time I was on holiday so she can help too. Fine. Bye.
經理:嗨,哈利。很抱歉打擾你，我太忙了。你能幫我嗎?我知道你也很忙，但是我明天要和總經理開會，我沒有時間做下周的日程安排。我知道上次我生病的時候你做了所以我覺得你可以再做一次。我不想給你任何太難的東西，是嗎?所以如果我給你這個。抱歉，我沒有時間來整理但是你會解決它的。好了,好了。對不起,必須走了。如果你有任何問題……呃，問瑪麗。我想上次我度假的時候她做了安排，所以她也能幫忙。很好。再見。
Module 4.2 Listening 2
2. Here are some expressions you can use to delegate. Which expressions would help with tips 1-7? Write the number of the tip next to the expression.這里有一些你可以用來委托的表達式。提示1-7中哪些表達方式會有幫助?將提示的數字寫在表達式旁邊。
1.Tailor work to the individual 根據個人特長分配工作
2.Delegate complete tasks 給予肯定
3.Give incentives 給予鼓勵
4.Define the expections and objectives 明確期望和目標
5.Avoid misunderstanding 移交整體項目
6.Let go 放手放權
7.Be posotive 避免誤解
A. I’ve asked you because… 3
B. Let me know how it’s going once a week, please. 4
C. I’ll need a report on this with your findings and your recommendations. 4
D. So, let’s go through this one more time to check if it’s clear. 5
E. One thing you might want to think about is… 7
F.You’ve done a great job on this! 7
G. I’ve got a job here that will really interest you… 3
H. I’d like you to be in charge of all of it. 2
I. What are you going to do? 5
J. Feel free to call me if you have any questions. 6
K. Can you give this priority because they need it as soon as possible. 4
L. The deadline for this is next Thursday. 4
A: 3 B: 4 C: 4 D: 5 E:7 F:7 G:3 H:2 I:5 J:6 K:4 L:4