關於 “VMware Workstation 不可恢復錯誤- (vcpu-0)”


重裝系統后第一次在 VMware Workstation 上創建虛擬機,結果出現了 VMware Workstation 不可恢復錯誤: (vcpu-0) 錯誤。

error

於是我們遵循它給出的提示,查看一下日志文件:

2017-06-16T20:36:19.904+08:00| vmx| I125: Log for VMware Workstation pid=6632 version=12.5.6 build=build-5528349 option=Release
2017-06-16T20:36:19.904+08:00| vmx| I125: The process is 64-bit.
2017-06-16T20:36:19.904+08:00| vmx| I125: Host codepage=windows-936 encoding=GBK
2017-06-16T20:36:19.904+08:00| vmx| I125: Host is Windows 10, 64-bit  (Build 15063)
2017-06-16T20:36:19.821+08:00| vmx| I125: VTHREAD initialize main thread 0 "vmx" host id 304
2017-06-16T20:36:19.821+08:00| vmx| I125: LOCALE GBK -> zh_CN User=804 System=804
2017-06-16T20:36:19.821+08:00| vmx| I125: Msg_SetLocaleEx: HostLocale=GBK UserLocale=zh_CN
2017-06-16T20:36:19.857+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.857+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware\VMware Workstation): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.857+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.857+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware\VMware Workstation): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.857+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.857+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware\VMware Workstation): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.873+08:00| vmx| I125: DictionaryLoad: Cannot open file "C:\Users\Default\AppData\Roaming\VMware\config.ini": The system cannot find the path specified.
2017-06-16T20:36:19.873+08:00| vmx| I125: Msg_Reset:
2017-06-16T20:36:19.873+08:00| vmx| I125: [msg.dictionary.load.openFailed] Cannot open file "C:\Users\Default\AppData\Roaming\VMware\config.ini": The system cannot find the path specified.
2017-06-16T20:36:19.873+08:00| vmx| I125: ----------------------------------------
2017-06-16T20:36:19.873+08:00| vmx| I125: ConfigDB: Failed to load C:\Users\Default\AppData\Roaming\VMware\config.ini
2017-06-16T20:36:19.873+08:00| vmx| I125: OBJLIB-LIB: Objlib initialized.
2017-06-16T20:36:19.873+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.873+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware\VMware Workstation): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.873+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.873+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware\VMware Workstation): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.873+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.873+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware\VMware Workstation): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.873+08:00| vmx| I125: DictionaryLoad: Cannot open file "C:\Users\Default\AppData\Roaming\VMware\config.ini": The system cannot find the path specified.
2017-06-16T20:36:19.873+08:00| vmx| I125: PREF Optional preferences file not found at C:\Users\Default\AppData\Roaming\VMware\config.ini. Using default values.
2017-06-16T20:36:19.873+08:00| vmx| I125: UUID: SMBIOS UUID is reported as '00 00 00 00 00 00 00 00-00 00 4c cc 6a f9 e8 35'.
2017-06-16T20:36:19.873+08:00| vmx| I125: FILE: FileLockDynaLink: Further process validation tools are: available
2017-06-16T20:36:19.873+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\Users\Default\AppData\Roaming\VMware\preferences.ini.lck): The system cannot find the path specified (3)
2017-06-16T20:36:19.873+08:00| vmx| W115: FILE: FileLockCreateEntryDirectory creation failure on 'C:\Users\Default\AppData\Roaming\VMware\preferences.ini.lck': No such file or directory
2017-06-16T20:36:19.873+08:00| vmx| I125: Msg_Reset:
2017-06-16T20:36:19.873+08:00| vmx| I125: [msg.preference.loadNoLock] Unable to lock user preference file C:\Users\Default\AppData\Roaming\VMware\preferences.ini for reading.
2017-06-16T20:36:19.873+08:00| vmx| I125: ----------------------------------------
2017-06-16T20:36:19.873+08:00| vmx| I125: PREF Failed to load user preferences.
2017-06-16T20:36:19.904+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.904+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.904+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.904+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.904+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.904+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\Users): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.904+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\Users\Vince): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.904+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\Users\Vince\AppData): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.904+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\Users\Vince\AppData\Local): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.904+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\Users\Vince\AppData\Local\Temp): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.904+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\Users\Vince\AppData\Local\Temp\vmware-Vince): Cannot create a file when that file already exists (183)

[...]

2017-06-16T20:36:22.370+08:00| vcpu-0| I125: Msg_Post: Error
2017-06-16T20:36:22.370+08:00| vcpu-0| I125: [msg.log.error.unrecoverable] VMware Workstation unrecoverable error: (vcpu-0)
2017-06-16T20:36:22.370+08:00| vcpu-0| I125+ vcpu-0:VERIFY vmcore/vmm/main/cpuid.c:386 bugNr=1036521
2017-06-16T20:36:22.370+08:00| vcpu-0| I125: [msg.panic.haveLog] A log file is available in "D:\Virtual Machines\OpenSUSE\vmware.log".  
2017-06-16T20:36:22.370+08:00| vcpu-0| I125: [msg.panic.requestSupport.withoutLog] You can request support.  
2017-06-16T20:36:22.370+08:00| vcpu-0| I125: [msg.panic.requestSupport.vmSupport.windowsOrLinux] 
2017-06-16T20:36:22.370+08:00| vcpu-0| I125+ To collect data to submit to VMware support, choose "Collect Support Data" from the Help menu.
2017-06-16T20:36:22.370+08:00| vcpu-0| I125+ You can also run the "vm-support" script in the Workstation folder directly.
2017-06-16T20:36:22.370+08:00| vcpu-0| I125: [msg.panic.response] We will respond on the basis of your support entitlement.
2017-06-16T20:36:22.370+08:00| vcpu-0| I125: ----------------------------------------

。。。。。。

不能創建已存在的文件。。。

再次看一下錯誤提示: 可以直接在 Workstation 文件夾中運行“vm-support”腳本

我們來試一下:

cmd

發現多了一個 .zip 格式的壓縮包,

zip.png

把它交給技術支持就行了。

然而這並沒有什么用,於是我開啟 google 大法,

有說關閉 Hyper-V 的,於是我試了一下:

Disable-WindowsOptionalFeature -Online -FeatureName:Microsoft-Hyper-V -All
  • 1

snipaste_20170616_210151.png

發現,還是不行。

有說,要在 BIOS 中開啟 CPU VIRTUALIZATION,我試了一下這次終於成功了。

snipaste_20170616_213521.png


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